Frequently Asked Questions
Everything you need to know about your Loake purchase, from craftsmanship to delivery.
How do I determine the correct size for Loake shoes?
Most Loake shoes are made using traditional English sizing and are typically a 'F' (standard) or 'G' (wide) fit. We recommend consulting our detailed size guide or choosing your usual UK size, keeping in mind that Goodyear-welted footwear may require a short breaking-in period.
What is a Goodyear-welted construction and why is it beneficial?
Goodyear-welting is a traditional method of shoe manufacturing where a strip of leather (the welt) is sewn to the upper and insole. This creates a highly durable, water-resistant bond and allows the shoes to be completely resoled multiple times, extending their lifespan for decades.
Does Loake offer a repair and resoling service?
Yes, we offer a full factory refurbishment service. Our skilled craftsmen can strip and rebuild your shoes using original factory lasts and materials, ensuring they return to you in near-new condition.
How long does shipping take and what are the costs?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout. We offer complimentary standard shipping on all orders over $200.
What is your return policy for online orders?
We accept returns within 28 days of delivery, provided the shoes are in unworn, 'as new' condition and in their original packaging. We recommend trying your shoes on a carpeted surface to avoid marking the soles.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.